dax69 Privacy Policy

dax69 ("we", "us", "our") is committed to protecting the privacy of all individuals ("you", "your", "Member") who use the dax69 platform at dax69.ws. This Privacy Policy has been prepared in accordance with internationally recognised data protection principles and with particular regard to the context of Indonesian members who use the platform.

This policy is intended to be read alongside the dax69 Terms and Conditions, which govern your broader use of the dax69 platform. In the event of any conflict between this Privacy Policy and the Terms and Conditions in relation to a data protection matter, this Privacy Policy takes precedence.

We review and update this Privacy Policy periodically. The date of the most recent revision is displayed at the top of this page. Where revisions are material, we will notify active Members via their registered email address before the changes take effect. Continued use of the dax69 platform after publication of an updated Privacy Policy constitutes acceptance of the revised terms.

For the purposes of this Privacy Policy, dax69 acts as the data controller in respect of all personal data collected from Members and visitors to dax69.ws. As data controller, dax69 determines the purposes and means by which your personal data is processed.

All enquiries relating to the processing of your personal data, the exercise of your data rights, or any privacy concern you may have should be directed to the dax69 privacy team via the contact details provided in Section 14 of this policy.

The categories of personal data that dax69 collects from Members include, but are not limited to, the following:

dax69 collects personal data through the following means:

• Direct Submission: Data you provide when registering your dax69 account, completing KYC verification, making a deposit or withdrawal request, or contacting our customer support team.
• Automated Technical Collection: Data collected automatically when you access the dax69 platform, including IP address, browser characteristics, device identifiers, and session activity logs. This data is collected via server logs and, where applicable, cookies and similar tracking technologies (see Section 10).
• Third-Party Sources: Data provided by our payment processing partners (banks and e-wallet operators) in connection with deposit and withdrawal transactions, such as transaction confirmation references and payment method holder names.
• Identity Verification Partners: Where dax69 uses a third-party KYC verification service to assist in confirming your identity, we may receive a verification result from that provider. This process is subject to the privacy policy of the relevant verification service in addition to this policy.

dax69 uses the personal data it collects for the following purposes:

• Account Creation and Management: To register your dax69 account, verify your identity and age (21+ requirement), maintain your account settings, and communicate essential account-related information to you.
• Service Delivery: To process your deposits and withdrawals in Indonesian Rupiah (IDR) through your preferred payment method, to record your game sessions, and to provide access to all dax69 platform features including the sportsbook, live casino, slots, togel, and Dragon Tiger products.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of communications for quality assurance purposes.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, underage gambling, and any other conduct that violates the dax69 Terms and Conditions or applicable law.
• Responsible Gaming: To monitor gaming patterns that may indicate a problem gambling risk, to apply deposit limits or cooling-off periods requested by Members, and to action self-exclusion requests.
• Promotions and Marketing: To send you relevant promotional offers and bonus notifications by email, where you have not opted out of marketing communications. You may opt out at any time by contacting our support team.
• Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, to respond to lawful requests from competent authorities, and to maintain transaction records as required by applicable regulations.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, design, and content of the dax69 platform based on aggregated, anonymised insights.

dax69 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and dax69 — namely the dax69 Terms and Conditions — including account registration, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements, and responses to lawful requests from competent authorities.
• Legitimate Interests: Processing carried out in pursuit of dax69's legitimate business interests where those interests are not overridden by your own privacy rights. This includes fraud prevention, platform security, and the improvement of our services. We conduct a proportionality assessment before relying on this basis for any new processing activity.
• Consent: Where dax69 relies on your consent as the basis for processing — for example, for certain marketing communications — you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

dax69 does not sell your personal data to third parties under any circumstances. We share personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment Processing Partners: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum data required to process your deposit or withdrawal transaction. These institutions operate under their own privacy policies and applicable Indonesian financial regulation.
• Game Studio Providers: Where dax69 operates games supplied by third-party studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Pocket Games Soft, session-level technical data (but not your personally identifiable registration data) may be passed to the studio's game server infrastructure to facilitate gameplay. These studios are contractually bound to handle such data in accordance with appropriate data protection standards.
• Identity Verification Services: Where dax69 engages a third-party KYC provider to assist with identity or age verification, your identity documents and personal details are shared with that provider solely for the purpose of completing the verification process.
• Legal and Regulatory Authorities: dax69 will disclose personal data to competent governmental, regulatory, or law enforcement authorities where required to do so by law, court order, or other binding legal process.
• Professional Advisers: dax69 may share limited personal data with legal advisers, auditors, or accountants where necessary for the provision of professional advice in connection with dax69's business operations. All such advisers are bound by professional confidentiality obligations.

dax69 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active dax69 membership and for a minimum of five (5) years following account closure, in order to meet anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with applicable financial record-keeping obligations.
• Gaming session records: Retained for a minimum of three (3) years, primarily for dispute resolution purposes.
• Customer support communications: Retained for two (2) years from the date of the final communication in a support thread.
• Technical and log data: Retained for up to twelve (12) months, after which it is aggregated and anonymised or deleted.
• Marketing consent records: Retained for the duration of your membership and for two (2) years following account closure as evidence of the consent granted or withdrawn.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with you.

dax69 applies a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the dax69 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to every page of the platform, including the cashier, login, and game interfaces.
• Password Security: dax69 stores account passwords as salted cryptographic hashes. Your plain-text password is never stored on our servers and is not visible to any dax69 employee.
• Access Controls: Access to systems and databases containing personal data is restricted to authorised dax69 personnel on a need-to-know basis. All access events are logged and reviewed regularly.
• Intrusion Detection: dax69 operates automated intrusion detection and anomaly monitoring systems that generate alerts for unusual access patterns, high-volume transactions, or repeated failed login attempts.
• Regular Security Reviews: dax69 conducts periodic security assessments of its platform infrastructure and engages external security professionals to perform independent penetration testing.

While dax69 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own dax69 account credentials and should notify us immediately at [email protected] if you suspect unauthorised access to your account.

dax69 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website server. Cookies used by dax69 fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit and security cookies that help detect and prevent fraud. These cookies cannot be disabled without rendering core platform features non-functional.
• Functional Cookies: Used to remember your preferences, such as your preferred language display setting or last-used payment method in the cashier. Disabling these cookies may reduce the personalisation of your experience but will not prevent access to the platform.
• Analytics Cookies: Used to collect anonymised data about how Members interact with the dax69 platform — such as which pages are visited most frequently and where navigation paths end. This data is used solely to improve platform design and performance.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent you from logging in to your dax69 account.

As a dax69 Member, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact the dax69 privacy team using the details in Section 14.

• Right of Access: You have the right to request a copy of the personal data dax69 holds about you, together with information about how that data is processed.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. For minor details such as email address or phone number, you can update these directly from your account settings after login.
• Right to Erasure: You may request that dax69 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to dax69's legal obligations to retain certain data as described in Section 8.
• Right to Restrict Processing: You may request that dax69 pause the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to dax69 in a structured, commonly used, machine-readable format, where processing is based on consent or contractual necessity.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of dax69's legitimate interests, where your own interests, rights, or freedoms override those interests.
• Right to Withdraw Consent: Where dax69 relies on your consent as the basis for any processing activity, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.

dax69 will respond to all valid data rights requests within thirty (30) calendar days of receipt. In cases of complexity or volume, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension within the initial thirty-day period.

The dax69 platform is strictly restricted to individuals who are at least 21 years of age. dax69 does not knowingly collect, store, or process personal data from anyone under the age of 21. Age verification is conducted as part of the registration and KYC process.

If dax69 becomes aware that personal data has been collected from an individual who is under 21 years of age, that individual's account will be immediately suspended, all data associated with the account will be deleted, and any funds in the account — including deposits and winnings — will be handled in accordance with the dax69 Terms and Conditions applicable to underage account closure.

If you are a parent or guardian and believe that your child may have registered a dax69 account, please contact us immediately at [email protected] so that we can take prompt action.

dax69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our platform. The revised policy will be published at dax69.ws/privacy-policy with an updated "Last Updated" date at the top of the page.

Where changes are material — meaning they could meaningfully affect how we process your personal data or reduce your rights — dax69 will notify active Members via their registered email address at least fourteen (14) days before the revised policy takes effect. For non-material changes (such as clarifications of existing practices or corrections of typographical errors), the updated policy takes effect upon publication.

Continued use of the dax69 platform following the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should cease using the platform and may request closure of your account by contacting customer support.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by dax69, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the dax69 platform. Our support team includes Indonesian-speaking agents and can assist with data rights requests in English or Bahasa Indonesia. Live chat is the fastest channel for urgent privacy or security concerns.
• Email: [email protected] — please include "Privacy Request" or "Data Rights" in the subject line of your email, along with your registered username and a clear description of your request. We aim to acknowledge all privacy-related email enquiries within 24 hours and to provide a substantive response within thirty (30) calendar days.

dax69 does not accept privacy-related requests submitted via any other channel. Please do not include sensitive personal information such as your full identity document number or payment details in any email correspondence — our team will never ask for this information via email.